How do I place an order?
Depending on availability and shipping restrictions, purchases may be made either directly through AidaAndTulip.com or through the Menlo Park Showroom and speak directly with the designer.

You can contact us at 650-464-0693 or via email at AidaAndTulip@gmail.com. Voicemails and emails will be responded to within 1-2 business days. 

Please note we are available Monday-Friday from 9AM-7PM(Pacific) and Saturday 9AM-5PM(Pacific), excluding holidays.

Items purchased are non-refundable.

Can I cancel or modify my order?
Preorders and Backorders (except personalized or made-to-order) that have not yet shipped can be cancelled by contacting 650-464-0693 or via mail at AidaAndTulip@gmail.com as soon as possible. Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. Made to order items and personalized items are considered final sale and cannot be returned to AidaAndTulip.com for a refund. Once a Made to Order has been confirmed, it cannot be cancelled.

How do I know my jacket size?
It is important to know that our topper Jackets and specialty coats are cut with more ease under the arm for day-long flexibility.

Size Zero 6-8
Size X Small 8-10
Size Small 10-12
Size Medium 12-14
Size Large 14-16
Size X Large 16-18
Size One X 18-20